1. Data Protection
This policy relates to the privacy and the data protection practices which apply to Shire Surveying Limited and our website www.shiresurveying.com
Our aim is to protect our clients, employees and website users' privacy whilst providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, i.e. to communicate and to enable an interactive service. In this policy we explain what information we collect, what we do with it and what controls you have.
2. Personal Identification Information
Any personal information such as name, postal address, telephone number and email address given to us will only be used to provide a requested service in line with our contractual agreement and/or to respond to an enquiry. This will not be disclosed to any other third party without your prior permission; unless we are required to do so by law.
Any non-personal information gathered via our website such as IP address, pages accessed, and files downloaded will only be used to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it is simply used to enable us to monitor and improve our service.
3. How We Store and Protect Data
We are committed to protecting our employees, clients and users’ privacy. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration or destruction of personal data we store.
All computers are protected against virus attacks and malware by ‘Sophos’ and ‘Mimecast’ security software which provides advanced email security, antivirus, antispam protection, TLS encryption, Data Leak Prevention, Documents Services and Attachment Management security software. We have a secure hardware firewall between our internal systems and the outside world. All devices and connections are password protected.
Our website is SSL (Secure Sockets Layer) certified which keeps data secure between servers. Any enquiry/information entered through our website is encrypted.
Project files are kept in accordance with the RICS and RIBA recommendations for a maximum period of 15 years.
4. Sharing Personal Information Data
Certain projects may require us to share personal information data with third parties such as contractors, sub-contractors, insurers, photographers, recruitment agencies. This information will be shared as per the project requirements or individual basis and in prior agreement with you. Should you not wish for us to share this information please inform your Project Manager.
At times we may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out surveys and marketing emails. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Every effort will be taken to anonymise our social media updates, on the occasion that a reference has to be made this will be done with prior permission.
We may contact individuals who have expressed an interest in our services at an event to respond to their enquiry. Opportunity to unsubscribe/opt-out of such communication will be provided with every email.
We may use a project as a case study, including client feedback/testimonials, photographs and video where available for marketing purposes via brochures, postcards, website and social media where prior permission has been granted.
At times we may invite you to networking events. You will be provided with an opportunity to opt-out/ unsubscribe from further correspondence should you not wish to receive these invitations.
8. Scheduled Audit Date
Shire Surveying Limted will review this Policy annually and as required.